Responsible Conduct of Gambling RCG training is mandatory for anyone who wants to work in the gambling or hospitality industry in Australia. This training aims to promote responsible gambling practices and prevent harm to individuals and the community. In this post, we’ll explore the top 5 things you can expect to learn in this training.
1. Identifying problem gambling behaviours:
A fundamental part of this training is learning how to identify problem gambling behaviour. You’ll learn about common symptoms as well as signs of problem gambling, as well as their impact on individuals, families and communities. You’ll also learn about different types of problem gamblers such as those who have a pre-existing mental health condition or those with a history of substance abuse problems.
2. Establishing responsible gambling practices:
Responsible gambling practices are a crucial part of running a successful business in the industry. This section will teach you how to create an environment where your customers feel safe and comfortable playing games or purchasing products. You’ll also learn how to recognise signs of problem gamblers and what steps to take if you suspect someone might be struggling with their own behaviour.
3. Understanding the legal and regulatory framework:
This training will help you understand how different laws affect your work and how they should be applied appropriately in the workplace. It will also teach you about what happens if a customer breaches one of these laws, including reporting processes and consequences for breaches. And at the end of the RCG course, you will also get an RCG certificate.
4. Managing conflict and difficult situations:
It’s important for all businesses to have policies in place for managing conflict and difficult situations. Knowing how to react appropriately in these situations can help you avoid legal trouble and save your business from any negative publicity that could result from an altercation between customers.
5. Promoting a positive gambling culture:
The RCG program teaches staff how to create a positive gambling culture where players can feel comfortable discussing any issues they may be having with their gambling habits without fear of judgement or discrimination. This is because gamblers who have problems with addiction tend to become isolated from their friends and family members as they withdraw from social activities, so having a support network is often essential for recovery.
Conclusion:
RCG training is an essential part of working in the gambling or hospitality industry in Australia. From identifying problem gambling behaviours to promoting a positive gambling culture, this safety training will equip you with the tools you need to succeed in your role.